{"id":15947,"date":"2024-06-06T10:47:55","date_gmt":"2024-06-06T14:47:55","guid":{"rendered":"https:\/\/kitcofiberoptics.com\/?page_id=15947"},"modified":"2025-02-26T13:21:37","modified_gmt":"2025-02-26T18:21:37","slug":"rma-form","status":"publish","type":"page","link":"https:\/\/kitcofiberoptics.com\/warranty-returns\/rma-form\/","title":{"rendered":"RMA Form"},"content":{"rendered":"<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id15947_eb557b-05{margin-top:20px;}.kb-row-layout-id15947_eb557b-05 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id15947_eb557b-05 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id15947_eb557b-05 > .kt-row-column-wrap{column-gap:181px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1337px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);grid-template-columns:minmax(0, calc(60% - ((181px * 1 )\/2)))minmax(0, calc(40% - ((181px * 1 )\/2)));}.kb-row-layout-id15947_eb557b-05{background-color:rgba(66,133,244,0.09);}.kb-row-layout-id15947_eb557b-05 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id15947_eb557b-05 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id15947_eb557b-05 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id15947_eb557b-05 aligncenter kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column15947_393833-84 > .kt-inside-inner-col,.kadence-column15947_393833-84 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15947_393833-84 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15947_393833-84 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15947_393833-84 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15947_393833-84 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15947_393833-84{position:relative;}@media all and (max-width: 1024px){.kadence-column15947_393833-84 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15947_393833-84 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15947_393833-84\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_40d0f1-0f, .wp-block-kadence-advancedheading.kt-adv-heading15947_40d0f1-0f[data-kb-block=\"kb-adv-heading15947_40d0f1-0f\"]{margin-top:20px;text-align:center;font-size:var(--global-kb-font-size-xxl, 4rem);line-height:1.2em;font-weight:700;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_40d0f1-0f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_40d0f1-0f[data-kb-block=\"kb-adv-heading15947_40d0f1-0f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_40d0f1-0f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_40d0f1-0f[data-kb-block=\"kb-adv-heading15947_40d0f1-0f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading15947_40d0f1-0f wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15947_40d0f1-0f\">RMA Form<\/h2>\n\n\n\n<p class=\"has-text-align-center has-theme-palette-3-color has-text-color has-link-color has-medium-font-size wp-elements-eb83bbba385904a53968008ae93ed6a8\"><strong>(Return Merchandise Approval)<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15947_ef5cd9-6a, .wp-block-kadence-advancedheading.kt-adv-heading15947_ef5cd9-6a[data-kb-block=\"kb-adv-heading15947_ef5cd9-6a\"]{margin-bottom:20px;text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_ef5cd9-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_ef5cd9-6a[data-kb-block=\"kb-adv-heading15947_ef5cd9-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_ef5cd9-6a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_ef5cd9-6a[data-kb-block=\"kb-adv-heading15947_ef5cd9-6a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15947_ef5cd9-6a wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15947_ef5cd9-6a\"><strong>Please complete the form below to submit an RMA request.<\/strong><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-f91a2e85a866c8ce3aaf8b18547eeffd\" style=\"color:#ff0000\"><br><strong>NOTE: When filling out the form below please make sure to not use your browser\u2019s autofill feature, and make sure you\u2019ve entered the correct information on all fields.<\/strong><\/p>\n\n\n<style>.wp-block-kadence-form.kadence-form-15947_4ebd30-c8.kb-form-wrap{margin-top:var(--global-kb-spacing-md, 2rem);}.kadence-form-15947_4ebd30-c8 .kb-form .kadence-blocks-form-field{padding-right:15px;padding-left:15px;}.kadence-form-15947_4ebd30-c8 .kb-form{margin-right:-15px;margin-left:-15px;}.kadence-form-15947_4ebd30-c8 .kb-form .kadence-blocks-form-field .kb-text-style-field, .kadence-form-15947_4ebd30-c8 .kb-form .kadence-blocks-form-field .kb-select-style-field{color:var(--global-palette4, #2D3748);line-height:1em;background:var(--global-palette9, #ffffff);border-color:rgba(113, 128, 150, 0.4);}.kadence-form-15947_4ebd30-c8 .kb-form .kadence-blocks-form-field .kb-text-style-field:focus, .kadence-form-15947_4ebd30-c8 .kb-form .kadence-blocks-form-field .kb-select-style-field:focus{color:var(--global-palette3, #1A202C);background:var(--global-palette9, #ffffff);}.kadence-form-15947_4ebd30-c8 .kb-form .kadence-blocks-form-field > label{font-weight:bold;}.kadence-form-15947_4ebd30-c8 .kb-form .kadence-blocks-form-field .kb-forms-submit{background:var(--global-palette1, #3182CE);}.kadence-form-15947_4ebd30-c8 .kb-form .kadence-blocks-form-field .kb-forms-submit{padding-top:4px;padding-right:16px;padding-bottom:4px;padding-left:16px;}.kb-form input.kadence-blocks-field.verify{opacity:0.0;position:absolute;top:0.0;left:0.0;width:0.0;height:0.0;z-index:-1;}<\/style>\n<div class=\"wp-block-kadence-form kadence-form-15947_4ebd30-c8 kb-form-wrap\"><form class=\"kb-form\" action=\"\" method=\"post\"><div class=\"kadence-blocks-form-field kb-field-desk-width-50 kb-field-tablet-width-50 kb-field-mobile-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_0\">First Name<span class=\"required\">*<\/span><\/label><input name=\"kb_field_0\" id=\"kb_field_15947_4ebd30-c8_0\" data-label=\"First Name\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-0\" data-required=\"yes\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-1 kb-field-desk-width-50 kb-field-tablet-width-50 kb-field-mobile-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_1\">Phone Number<\/label><input name=\"kb_field_1\" id=\"kb_field_15947_4ebd30-c8_1\" data-label=\"Phone Number\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-1\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-2 kb-field-desk-width-50 kb-field-tablet-width-50 kb-field-mobile-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_2\">Email<span class=\"required\">*<\/span><\/label><input name=\"kb_field_2\" id=\"kb_field_15947_4ebd30-c8_2\" data-label=\"Email\" type=\"email\" placeholder=\"\" value=\"\" data-type=\"email\" class=\"kb-field kb-text-style-field kb-email-field kb-field-2\" data-required=\"yes\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-3 kb-field-desk-width-50 kb-field-tablet-width-50 kb-field-mobile-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_3\">Order Number<span class=\"required\">*<\/span><\/label><input name=\"kb_field_3\" id=\"kb_field_15947_4ebd30-c8_3\" data-label=\"Order Number\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-3\" data-required=\"yes\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-4 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_4\">What is the total quantity being returned?<span class=\"required\">*<\/span><\/label><input name=\"kb_field_4\" id=\"kb_field_15947_4ebd30-c8_4\" data-label=\"What is the total quantity being returned?\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-4\" data-required=\"yes\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-5 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_5\">Serial Number of Unit and Associated Modules<span class=\"required\">*<\/span><\/label><input name=\"kb_field_5\" id=\"kb_field_15947_4ebd30-c8_5\" data-label=\"Serial Number of Unit and Associated Modules\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-5\" data-required=\"yes\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-6 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_6\">When did you receive the materials?<\/label><input name=\"kb_field_6\" id=\"kb_field_15947_4ebd30-c8_6\" data-label=\"When did you receive the materials?\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-6\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-7 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_7\">What type of product is it?<\/label><select name=\"kb_field_7\" id=\"kb_field_15947_4ebd30-c8_7\" data-label=\"What type of product is it?\" type=\"select\" value=\"\" data-type=\"select\" class=\"kb-field kb-select-style-field kb-select-field kb-field-7\"><option value=\"Cable Assemblies\">Cable Assemblies<\/option><option value=\"Kit\">Kit<\/option><option value=\"Consumables\">Consumables<\/option><option value=\"Standard Part\">Standard Part<\/option><option value=\"Other\">Other<\/option><\/select><\/div><div class=\"kadence-blocks-form-field kb-form-field-8 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_8\">What is the reason for your return?<\/label><select name=\"kb_field_8\" id=\"kb_field_15947_4ebd30-c8_8\" data-label=\"What is the reason for your return?\" type=\"select\" value=\"\" data-type=\"select\" class=\"kb-field kb-select-style-field kb-select-field kb-field-8\"><option value=\"Warranty Repair\">Warranty Repair<\/option><option value=\"Order Entry Error\">Order Entry Error<\/option><option value=\"Shipped Incorrect Product\">Shipped Incorrect Product<\/option><option value=\"Incorrect Cable Length \">Incorrect Cable Length <\/option><option value=\"Customer Error (Ordered Wrong Part)\">Customer Error (Ordered Wrong Part)<\/option><option value=\"Over Shipment\">Over Shipment<\/option><option value=\"Warranty Replacement\">Warranty Replacement<\/option><option value=\"Non-Conforming Material \">Non-Conforming Material <\/option><option value=\"Shipping Damage \">Shipping Damage <\/option><option value=\"Missing Parts\">Missing Parts<\/option><option value=\"Other\">Other<\/option><\/select><\/div><div class=\"kadence-blocks-form-field kb-form-field-9 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_9\">If you selected &#8220;Other&#8221;, please describe the issue with the products<\/label><input name=\"kb_field_9\" id=\"kb_field_15947_4ebd30-c8_9\" data-label=\"If you selected &quot;Other&quot;, please describe the issue with the products\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-9\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-10 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_10\">Failure Description <\/label><select name=\"kb_field_10\" id=\"kb_field_15947_4ebd30-c8_10\" data-label=\"Failure Description \" type=\"select\" value=\"\" data-type=\"select\" class=\"kb-field kb-select-style-field kb-select-field kb-field-10\"><option value=\"Product Quality - Functional \">Product Quality &#8211; Functional <\/option><option value=\"Product Quality - Cosmetic\">Product Quality &#8211; Cosmetic<\/option><option value=\"Defects Noted by Customer\">Defects Noted by Customer<\/option><option value=\"N\/A\">N\/A<\/option><\/select><\/div><div class=\"kadence-blocks-form-field kb-form-field-11 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_11\">Provide Address for Reshipment (if applicable)<\/label><input name=\"kb_field_11\" id=\"kb_field_15947_4ebd30-c8_11\" data-label=\"Provide Address for Reshipment (if applicable)\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-11\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-12 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_12\">Additional Findings\/Comments<\/label><textarea name=\"kb_field_12\" id=\"kb_field_15947_4ebd30-c8_12\" data-label=\"Additional Findings\/Comments\" type=\"textarea\" placeholder=\"\" data-type=\"textarea\" class=\"kb-field kb-text-style-field kb-textarea-field kb-field-12\" rows=\"10\"><\/textarea><\/div><div class=\"kadence-blocks-form-field kb-form-field-13 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_15947_4ebd30-c8_13\">Corrective Action Request<\/label><select name=\"kb_field_13\" id=\"kb_field_15947_4ebd30-c8_13\" data-label=\"Corrective Action Request\" type=\"select\" value=\"\" data-type=\"select\" class=\"kb-field kb-select-style-field kb-select-field kb-field-13\"><option value=\"Credit ONLY\">Credit ONLY<\/option><option value=\"Credit and Re-Bill\">Credit and Re-Bill<\/option><option value=\"Reship\">Reship<\/option><option value=\"Replace\">Replace<\/option><option value=\"Return to Vendor\">Return to Vendor<\/option><option value=\"Diagnose and Recertify\">Diagnose and Recertify<\/option><\/select><\/div><input type=\"hidden\" name=\"_kb_form_id\" value=\"15947_4ebd30-c8\"\/><input type=\"hidden\" name=\"_kb_form_post_id\" value=\"15947\"\/><input type=\"hidden\" name=\"action\" value=\"kb_process_ajax_submit\"\/><label class=\"kadence-verify-label\">Email<input class=\"kadence-blocks-field verify\" type=\"text\" name=\"_kb_verify_email\" autocomplete=\"new-password\" aria-hidden=\"true\" placeholder=\"Email\" tabindex=\"-1\" data-1p-ignore=\"true\" data-lpignore=\"true\" \/><\/label><div class=\"kadence-blocks-form-field kb-submit-field kb-field-desk-width-100\"><button class=\"kb-forms-submit button kb-button-size-custom kb-button-width-fixed\">Submit<\/button><\/div><\/form><\/div>\n<noscript><div class=\"kadence-blocks-form-message kadence-blocks-form-warning\">Please enable JavaScript in your browser to submit the form<\/div><style>.kadence-form-15947_4ebd30-c8 .kadence-blocks-form-field.kb-submit-field { display: none; }<\/style><\/noscript><\/div><\/div>\n\n\n<style>.kadence-column15947_506552-d5 > .kt-inside-inner-col,.kadence-column15947_506552-d5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15947_506552-d5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15947_506552-d5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15947_506552-d5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15947_506552-d5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15947_506552-d5{position:relative;}@media all and (max-width: 1024px){.kadence-column15947_506552-d5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15947_506552-d5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15947_506552-d5\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id15947_4d8338-ab > .kt-row-column-wrap{align-content:end;}:where(.kb-row-layout-id15947_4d8338-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:end;}.kb-row-layout-id15947_4d8338-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:814px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15947_4d8338-ab > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id15947_4d8338-ab > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id15947_4d8338-ab > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id15947_4d8338-ab alignnone has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-bottom\">\n<style>.kadence-column15947_13c86b-47 > .kt-inside-inner-col,.kadence-column15947_13c86b-47 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15947_13c86b-47 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15947_13c86b-47 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15947_13c86b-47 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15947_13c86b-47 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15947_13c86b-47{position:relative;}@media all and (max-width: 1024px){.kadence-column15947_13c86b-47 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15947_13c86b-47 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15947_13c86b-47 kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_411aff-be, .wp-block-kadence-advancedheading.kt-adv-heading15947_411aff-be[data-kb-block=\"kb-adv-heading15947_411aff-be\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);text-align:left;font-size:var(--global-kb-font-size-lg, 2rem);line-height:1.2em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_411aff-be mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_411aff-be[data-kb-block=\"kb-adv-heading15947_411aff-be\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_411aff-be img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_411aff-be[data-kb-block=\"kb-adv-heading15947_411aff-be\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading15947_411aff-be wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15947_411aff-be\">FAQ&#8217;S<\/h2>\n\n\n<style>.kt-accordion-id15947_f9be2f-97 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:32px;}.kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid var(--global-palette5, #4A5568);border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;padding-left:0px;}.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette3, #1A202C);border-right-color:#eeeeee;border-right-style:solid;border-bottom:0px solid var(--global-palette3, #1A202C);border-left-color:#eeeeee;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette9, #ffffff);color:var(--global-palette3, #1A202C);padding-top:var(--global-kb-spacing-md, 2rem);padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}.kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner, .kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner h1, .kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner h2, .kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner h3, .kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner h4, .kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner h5, .kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner h6{color:var(--global-palette3, #1A202C);}.kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner a{color:var(--global-palette1, #3182CE);}.kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner a:hover{color:var(--global-palette2, #2B6CB0);}.kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette6, #718096);}.kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15947_f9be2f-97 .kt-blocks-accordion-header:focus-visible{color:var(--global-palette3, #1A202C);border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15947_f9be2f-97 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}.kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}.kt-accordion-id15947_f9be2f-97:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette6, #718096);}@media all and (max-width: 1024px){.kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid var(--global-palette5, #4A5568);border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette3, #1A202C);border-right-color:#eeeeee;border-right-style:solid;border-bottom:0px solid var(--global-palette3, #1A202C);border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15947_f9be2f-97 .kt-blocks-accordion-header:focus-visible{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15947_f9be2f-97 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id15947_f9be2f-97 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id15947_f9be2f-97 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:32px;}.kt-accordion-id15947_f9be2f-97 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid var(--global-palette5, #4A5568);border-left:0px solid transparent;padding-top:0px;padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette3, #1A202C);border-right-color:#eeeeee;border-right-style:solid;border-bottom:0px solid var(--global-palette3, #1A202C);border-left-color:#eeeeee;border-left-style:solid;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15947_f9be2f-97 .kt-blocks-accordion-header:focus-visible{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.kt-accordion-id15947_f9be2f-97 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15947_f9be2f-97 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id15947_f9be2f-97 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane15947_ce9dd6-1a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>What is an RMA?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_bbe29c-e0, .wp-block-kadence-advancedheading.kt-adv-heading15947_bbe29c-e0[data-kb-block=\"kb-adv-heading15947_bbe29c-e0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_bbe29c-e0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_bbe29c-e0[data-kb-block=\"kb-adv-heading15947_bbe29c-e0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_bbe29c-e0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_bbe29c-e0[data-kb-block=\"kb-adv-heading15947_bbe29c-e0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15947_bbe29c-e0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15947_bbe29c-e0\">An RMA (Return Merchandise Authorization) is a process used to return products to a company for repair, replacement, or refund.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane15947_aea75d-79\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>How do I request an RMA?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_db3d6b-74, .wp-block-kadence-advancedheading.kt-adv-heading15947_db3d6b-74[data-kb-block=\"kb-adv-heading15947_db3d6b-74\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_db3d6b-74 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_db3d6b-74[data-kb-block=\"kb-adv-heading15947_db3d6b-74\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_db3d6b-74 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_db3d6b-74[data-kb-block=\"kb-adv-heading15947_db3d6b-74\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15947_db3d6b-74 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15947_db3d6b-74\">You can request an RMA by contacting our customer support team via phone, email, or through our website. Provide your order number, product details, and the reason for the return.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane15947_b07925-00\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>What information do I need to provide for an RMA request?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_ecc607-db, .wp-block-kadence-advancedheading.kt-adv-heading15947_ecc607-db[data-kb-block=\"kb-adv-heading15947_ecc607-db\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_ecc607-db mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_ecc607-db[data-kb-block=\"kb-adv-heading15947_ecc607-db\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_ecc607-db img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_ecc607-db[data-kb-block=\"kb-adv-heading15947_ecc607-db\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15947_ecc607-db wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15947_ecc607-db\">You will need to provide your order number, the product&#8217;s serial number (if applicable), a description of the issue, and your contact information.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane15947_b02eee-42\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>How long does it take to receive an RMA number?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_a777fd-a0, .wp-block-kadence-advancedheading.kt-adv-heading15947_a777fd-a0[data-kb-block=\"kb-adv-heading15947_a777fd-a0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_a777fd-a0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_a777fd-a0[data-kb-block=\"kb-adv-heading15947_a777fd-a0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_a777fd-a0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_a777fd-a0[data-kb-block=\"kb-adv-heading15947_a777fd-a0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15947_a777fd-a0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15947_a777fd-a0\">Once you submit your RMA request, it typically takes 1-2 business days to process and issue an RMA number.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id15947_22ee23-95 > .kt-row-column-wrap{align-content:end;}:where(.kb-row-layout-id15947_22ee23-95 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:end;}.kb-row-layout-id15947_22ee23-95 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:814px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15947_22ee23-95 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id15947_22ee23-95 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id15947_22ee23-95 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id15947_22ee23-95 alignnone has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-bottom\">\n<style>.kadence-column15947_e267b9-65 > .kt-inside-inner-col,.kadence-column15947_e267b9-65 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15947_e267b9-65 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15947_e267b9-65 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15947_e267b9-65 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15947_e267b9-65 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15947_e267b9-65{position:relative;}@media all and (max-width: 1024px){.kadence-column15947_e267b9-65 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15947_e267b9-65 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15947_e267b9-65 kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kt-accordion-id15947_521b2d-8e .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:32px;}.kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid var(--global-palette5, #4A5568);border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;padding-left:0px;}.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette3, #1A202C);border-right-color:#eeeeee;border-right-style:solid;border-bottom:0px solid var(--global-palette3, #1A202C);border-left-color:#eeeeee;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette9, #ffffff);color:var(--global-palette3, #1A202C);padding-top:var(--global-kb-spacing-md, 2rem);padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}.kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner, .kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner h1, .kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner h2, .kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner h3, .kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner h4, .kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner h5, .kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner h6{color:var(--global-palette3, #1A202C);}.kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner a{color:var(--global-palette1, #3182CE);}.kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner a:hover{color:var(--global-palette2, #2B6CB0);}.kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette6, #718096);}.kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15947_521b2d-8e .kt-blocks-accordion-header:focus-visible{color:var(--global-palette3, #1A202C);border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15947_521b2d-8e .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}.kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}.kt-accordion-id15947_521b2d-8e:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette6, #718096);}@media all and (max-width: 1024px){.kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid var(--global-palette5, #4A5568);border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette3, #1A202C);border-right-color:#eeeeee;border-right-style:solid;border-bottom:0px solid var(--global-palette3, #1A202C);border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15947_521b2d-8e .kt-blocks-accordion-header:focus-visible{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15947_521b2d-8e .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id15947_521b2d-8e .kt-accordion-inner-wrap{display:block;}.kt-accordion-id15947_521b2d-8e .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:32px;}.kt-accordion-id15947_521b2d-8e .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid var(--global-palette5, #4A5568);border-left:0px solid transparent;padding-top:0px;padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette3, #1A202C);border-right-color:#eeeeee;border-right-style:solid;border-bottom:0px solid var(--global-palette3, #1A202C);border-left-color:#eeeeee;border-left-style:solid;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15947_521b2d-8e .kt-blocks-accordion-header:focus-visible{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.kt-accordion-id15947_521b2d-8e .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15947_521b2d-8e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id15947_521b2d-8e kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane15947_c50b90-fd\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Will I get a refund or a replacement?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_438b4e-d9, .wp-block-kadence-advancedheading.kt-adv-heading15947_438b4e-d9[data-kb-block=\"kb-adv-heading15947_438b4e-d9\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_438b4e-d9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_438b4e-d9[data-kb-block=\"kb-adv-heading15947_438b4e-d9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_438b4e-d9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_438b4e-d9[data-kb-block=\"kb-adv-heading15947_438b4e-d9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15947_438b4e-d9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15947_438b4e-d9\">Depending on the reason for the return and the condition of the product, you may receive a refund, a replacement, or a repaired product. Our customer support team will inform you of the available options.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane15947_062a09-74\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>How do I contact customer support for RMA inquiries?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_296ffe-10, .wp-block-kadence-advancedheading.kt-adv-heading15947_296ffe-10[data-kb-block=\"kb-adv-heading15947_296ffe-10\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_296ffe-10 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_296ffe-10[data-kb-block=\"kb-adv-heading15947_296ffe-10\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_296ffe-10 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_296ffe-10[data-kb-block=\"kb-adv-heading15947_296ffe-10\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15947_296ffe-10 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15947_296ffe-10\">You can <a href=\"mailto:sales@kitcofo.com\">contact<\/a> our customer support team via email or phone<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane15947_228c2d-ef\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Can I cancel my RMA request?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15947_54a535-65, .wp-block-kadence-advancedheading.kt-adv-heading15947_54a535-65[data-kb-block=\"kb-adv-heading15947_54a535-65\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_54a535-65 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_54a535-65[data-kb-block=\"kb-adv-heading15947_54a535-65\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_54a535-65 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_54a535-65[data-kb-block=\"kb-adv-heading15947_54a535-65\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15947_54a535-65 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15947_54a535-65\">Yes, you can cancel your RMA request by contacting our customer support team before you ship the product back to us.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15947_7b22ed-e9, .wp-block-kadence-advancedheading.kt-adv-heading15947_7b22ed-e9[data-kb-block=\"kb-adv-heading15947_7b22ed-e9\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15947_7b22ed-e9[data-kb-block=\"kb-adv-heading15947_7b22ed-e9\"]{display:flex;gap:0.25em;align-items:center;}.wp-block-kadence-advancedheading.kt-adv-heading15947_7b22ed-e9[data-kb-block=\"kb-adv-heading15947_7b22ed-e9\"] .kb-adv-heading-icon svg{width:1em;height:1em;}.wp-block-kadence-advancedheading.kt-adv-heading15947_7b22ed-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15947_7b22ed-e9[data-kb-block=\"kb-adv-heading15947_7b22ed-e9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15947_7b22ed-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15947_7b22ed-e9[data-kb-block=\"kb-adv-heading15947_7b22ed-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style><h2 class=\"kt-adv-heading15947_7b22ed-e9 wp-block-kadence-advancedheading kt-adv-heading-has-icon\" data-kb-block=\"kb-adv-heading15947_7b22ed-e9\"><span class=\"kb-svg-icon-wrap kb-adv-heading-icon kb-svg-icon-fe_alertCircle kb-adv-heading-icon-side-left\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"16\"\/><\/svg><\/span><span class=\"kb-adv-text-inner\">Upload Pictures of Product Defects Here<\/span><\/h2>\n\n[wordpress_file_upload]\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-15947_d74cda-e2 .kt-block-spacer{height:34px;}.wp-block-kadence-spacer.kt-block-spacer-15947_d74cda-e2 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-15947_d74cda-e2\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>RMA Form (Return Merchandise Approval) Please complete the form below to submit an RMA request. 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